Made to Order & Commissions
Please allow me 5 days to make your order. It depends on how many orders I have so it could be sooner but I will keep you informed.
Sterling Silver: Wear it! The oils in your skin keep silver brighter and shinier.
When not wearing, store in a grip seal bag to stop the air from tarnishing.
If it does tarnish use the complimentary dinky polishing cloth (if included) to shine back up.
Copper: Copper tarnishes... I usually finish the piece with a wax sealant to prolong this but it still will tarnish over time. Give it a clean with some warm soapy water and a soft brass brush or some fine steel wool, taking care to avoid the gemstone if there is one (some are delicate and can scratch easily). It will return to its bright copper sheen and will then then start to tarnish all over again.
As you are probably aware, it leaves a greenish tinge on your skin but this harmless and is easily restored with the above instructions.
Most jewellery items will be presented to you in a Jewellery by Mandy gift box. Please request a grip seal bag to prevent from tarnishing in transit. You can then transfer to the box when it's time to give as a gift.
£20 and under groups
A gift box is not included, it will be sent in a grip seal bag. Postage is 2nd class standard which is £1.55
Proof of postage is obtained and any loss by Royal Mail is at your risk. If you want to avoid this then please get in touch to pay the difference up to recorded delivery. This will be an extra £1.90 for 1st Class Recorded delivery, or an extra £1.50 for 2nd Class Recorded delivery.
Postage is set by Royal Mail and will be altered accordingly as they alter their prices.
UK - 1st class Recorded Delivery which is £3.45. Time - This normally takes 1 day, sometimes 2.
Special Delivery before 1pm next day is £7.35. Checkout already calculates 1st class recorded so you will need to pay extra (Please PayPal me £3.90 to email@example.com with a note at checkout to let me know, please include your PayPal name and what you have ordered, so I can recognise you).
FREE POSTAGE with orders over £70 (if you require Special Delivery then the extra £3.90 is payable by you) I will cover the cost of 1st class recorded delivery.
World Zones 1,2 and 3 - Tracked & Signed for at £9.80. Time - Around 7-10 days but please be patient. It can take longer, as in 4 to 5 weeks.
Europe Zones 1,2 and 3 - Tracked at £8.75. Time - Around 7-10 days but please be patient. It can take longer.
These prices are set by Royal Mail.
Returns & Refunds
No returns on Sale Items, Made to Order, Commissions or Earrings.
If there is a fault I will of course put it right and cover your postage.
Jewellery by Mandy understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, www.jewellerybymandy.co.uk and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
1. Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” means an account required to access and/or use certain areas and features of Our Site
“Cookie” means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in Part 14, below; and
“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003
2. Information About Us
Jewellery by Mandy is a business registered in England.
Registered address: 7 Thrushgill Drive, Halton, La26nn
Data Protection Officer: Mandy Thornton
Email address: firstname.lastname@example.org
Telephone number: 07966913416
Postal Address: 7 Thrushgill Drive,Halton, La26nn
Data Protection Registration Reference:
3. What Does This Policy Cover?
4. What is Personal Data?
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
5. What Are My Rights?
Under the GDPR, you have the following rights, which we will always work to uphold:
2. The right to access the personal data we hold about you. Part 13 will tell you how to do this.
3. The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 15 to find out more.
4. The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 15 to find out more.
5. The right to restrict (i.e. prevent) the processing of your personal data.
6. The right to object to us using your personal data for a particular purpose or purposes.
7. The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
8. Rights relating to automated decision-making and profiling. We do not use your personal data in this way.
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 15.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
6. What Data Do We Collect?
· Email address
· Telephone number
· Business name
· Job title
· Payment information
· IP address
· Web browser type and version
· Operating system
7. How Do You Use My Personal Data?
Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data will be used for the following purposes:
· Providing and managing your account, including invoicing and billing.
· Providing and managing your access to Our Site.
· Personalising and tailoring your experience on Our Site.
· Supplying our products and services to you. Your personal details are required in order for us to enter into a contract with you.
· Communicating with you. This may include responding to emails or calls from you.
· Supplying you with information by email and post that you have opted-in to (you may unsubscribe or opt-out at any time by clicking an unsubscribe link or contacting us).
· Analysing your use of Our Site and gathering feedback to enable us to continually improve Our Site and your user experience.
With your permission and where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email, telephone or post with information and news on our products and services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.
8. How Long Will You Keep My Personal Data?
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. We need to keep personal data to allow us communicate with you in our day to day operations to service your requests as a Customer, so we will always hold personal information about you as long as there is a relationship. We also need to hold personal data for our records after a relationship is finished for no longer than 6 years.
9. How and Where Do You Store or Transfer My Personal Data?
We store or transfer data within the UK and Ireland, this data will be fully protected under the GDPR or to equivalent standards by law. We also store or transfer some or all of your personal data in countries that are not part of the European Economic Area (the “EEA” consists of all EU member states, plus Norway, Iceland, and Liechtenstein). These are known as “third countries” and may not have data protection laws that are as strong as those in the UK and/or the EEA. This means that we will take additional steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR as follows.
We do not transfer your data outside of Europe.
The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:
· necessary safety routines for avoiding virus attacks or other threats that could be harmful to the IT environment
· an encryption system and/or other security measures with the purpose of avoiding tapping or revealing signals
· necessary security routines for IT equipment
· a control system based on user authorisation, which enables identification of user identity (through the usage of passwords or such) and prevents unauthorised use of or access to the processed Personal Data
· automatic back-up routines, including storage of back-up copies, as well as
· destruction or other means of eradication of all media that has contained Personal Data that no longer is used.
10. Do You Share My Personal Data?
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
11. How Can I Control My Personal Data?
11.1 In addition to your rights under the GDPR, set out in Part 5, when you submit personal data via Our Site, you may be given options to restrict our use of your personal data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails.
11.2 You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
12. How Can I Access My Personal Data?
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 11.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding. We will respond to your subject access request within one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
All Cookies used by and on Our Sites are used in accordance with current Cookie Law.
Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown in the table below. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below, but please be aware that Our Sites may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
The following first-party Cookies may be placed on your computer or device:
Our Site uses analytics services provided by Google Analytics.
Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how Our Site is used. This, in turn, enables us to improve Our Site and the products and services offered through it.
The analytics service(s) used by Our Site use(s) Cookies to gather the required information. You do not have to allow us to use these Cookies, however whilst our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable us to continually improve Our Site, making it a better and more useful experience for you.
The analytics service(s) used by Our Site use(s) the following Cookies:
You can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
14. How Do I Contact You?
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of Mandy Thornton Data Protection Officer):
Email address: email@example.com
Telephone number: 07966913416
Postal Address: 7 Thrushgill Drive, Halton, La26nn
We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.